Těšnov Residence Praha

Terms and Conditions 1. Binding rules during accommodation If you wish to issue an invoice to your company, please send us your billing details (company name and company ID number) no later than 7 days from the date of confirmation of payment of your reservation. Guests acknowledge and agree that: a) not to smoke in the apartment, if found otherwise they will be subject to a fine of EUR 50, b) not to disturb the night-time quiet between 22:00h - 08:00h, c) not to make any alterations or changes to the apartment, including tampering with equipment and electronics, d) no pets will be allowed in the apartment (unless otherwise stated for a specific type of accommodation), e) leave the apartment on the day of the end of their stay and leave it in the same condition as they took it (without changes and modifications) and at the agreed time, f) no more persons will stay in the apartment than the maximum capacity of the apartment stated in the advertisement. The guest further agrees to read the instructions for use of the individual appliances and other equipment in the apartment. In the event of unnecessary departure to the apartment at the request of the guest, the guest shall be obliged to pay the accommodation provider a contractual penalty of EUR 20, which the accommodation provider is entitled to deduct from the refundable deposit. 2. Accommodation prices and security deposit The accommodation price consists of the accommodation fee, which includes the price of the stay, tax and payment of local/recreational charges, and a cleaning fee. If the cleaning fee is not shown on the booking price, it is not included in the price and the cleaning fee will be collected on site at check-in. The amount of the cleaning fee is indicated in the description of the apartment. The guest further acknowledges that a refundable damage deposit of EUR 250 or EUR 500 (depending on the type of apartment, the specific amount is stated in the description of the apartment) is required upon check-in, this does not apply if the booking is made through Airbnb. The refundable security deposit is used to cover the guest's obligations in connection with the use of the apartment, in particular to cover damages caused to the apartment, to the equipment or furnishings, including loss or destruction of keys or to the common areas of the house in which the apartment is located, or in the event of a breach of any of the rules mentioned in point 1, in which case the host is entitled to charge and the guest is obliged to pay a penalty up to the amount of the deposit. The payment of the contractual penalty does not affect the right of the accommodation provider to claim compensation for damages from the guest. If the guest finds any defects or damaged and/or non-functioning equipment in the apartment, he/she is obliged to report this within 12 hours of check-in. If he/she fails to do so, he/she shall be liable for such defects or damaged and/or malfunctioning equipment as if he/she had caused them. The refundable deposit will be secured by pre-authorization on a credit card. The pre-authorisation can be made on a Mastercard or Visa (except Visa Electron). In the event that the security deposit is not used for the reasons stated in these terms and conditions, the security deposit will be released to the guest within seven working days of the end of the accommodation. Please allow a few days for the transaction to be processed by your bank. In the event that the guest arrives after 17:00, i.e. after office hours, and will be checking in by themselves via the self check-in procedure, then the guest agrees that the refundable deposit will be collected remotely no later than business hours (before 17:00) on the day of arrival. Guests cannot be accommodated without pre-authorising the refundable deposit, unless the booking is made via Airbnb. If it is not possible to pre-authorise the refundable deposit remotely, then the guest cannot check in themselves via self-check-in and will be accommodated via a chargeable personal check-in at the apartment. The fee for this service is EUR 20 before midnight and EUR 30 after midnight.3. Additional services Please note that special requests are subject to availability and may incur a charge. Additional services that can be booked and are subject to a fee are as follows: (a) Taxi service b) Baby cot and high chair c) Paid parking d) Late check-out (if apartment availability allows) e) Extra cleaning during the stay 4. Check-in - guest registration and handover of keys The guest is obliged to inform the accommodation provider of his/her estimated time of arrival in advance. Contact details are provided in the booking confirmation. A valid photo ID and, if applicable, a credit card are required at check-in (in order to pre-authorise the refundable deposit, if the pre-authorisation of the refundable deposit has not already been made prior to arrival). Registration and handing over of keys takes place in the office located on the ground floor at the accommodation address: Těšnov 15, Prague 1, 110 00. Registration is possible between 14:00 and 17:00. If you arrive after 17:00, you must report this in advance, at least one day before arrival. Arrival after 17:00 is only possible with prior confirmation from the property and may be subject to a fee (see point 3). Contact details can be found in the booking confirmation. If guests arrive before 14:00, they can store their luggage free of charge in our office, which is open from 09:30. If the apartment is ready (it was possible to clean up after previous guests before your arrival before 14:00), the guest will be accommodated before 14:00. We always try to accommodate the guest's needs as much as possible, however we cannot guarantee an earlier check-in than 14:00 (it always depends on the departure of previous guests). 5. Check-out - departure of the guest and handing over the keys Check-out is no later than 10:00. Departure later than 10:00 is always subject to availability and will incur a charge. If the guest wishes to check out later, this can be requested in advance by contacting the contact details on the booking confirmation or at check-in. Upon departure, the guest agrees to leave the keys on the table (not in the door lock) and to slam the door properly. In the event that the guest leaves the keys in the lock (inside the apartment) and a locksmith must be called, the guest will pay the cost of securing a locksmith from the refundable security deposit. 6. Cancellation by the customer No refund. In the event of cancellation at any time after the booking has been made, the client will pay 100% of the total price of the booking. 7. Processing of personal data Guests consent to the processing of their personal data: name and surname, residential address, nationality, travel document (or ID card) number and visa number (if applicable), date of birth, email, telephone number (hereinafter collectively referred to as "personal data"). The guest agrees to the processing of personal data by the accommodation provider for the purpose of exercising the rights and obligations under the contract. The guest also agrees to the processing of personal data by the accommodation provider for the purpose of sending information and commercial communications. The Guest acknowledges that he/she is obliged to provide his/her personal data correctly and truthfully. The accommodation provider may delegate the processing of the guest's personal data to a third party as a processor or to its employees and contractual partners bound by confidentiality. The personal data will be processed for an indefinite period of time. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner. The guest agrees to the sending of information related to the services of the accommodation provider to the electronic address of the guest and further agrees to the sending of commercial communications of the accommodation provider to the electronic address of the client within the meaning of Act No. 480/2004 Coll. on certain information society services and on amendments to certain acts. 8. Other arrangements The contractual relationship between the accommodation provider and the guest, and any non-contractual relationships arising in connection with it, is governed by the law of the Czech Republic; Czech courts are competent for any disputes. 9. Validity These terms and conditions and cancellation policy are an integral part of the accommodation order. By placing an order, the guest confirms acceptance of these terms and conditions.